Before returning an item please contact our customer services helpdesk with the following details: Your account number and order number The goods which need to be returned The reason for the return
As soon as your refund/replacement has been issued to you we will send you an email to confirm this has taken place. This will either be within 7 days of us receiving the goods back from you or from the date of agreeing the refund.
If you have any questions on the returns procedure or are not entirely satisfied with the service you have received, please contact us giving as many details as possible and we will do our best to solve your problem with the least inconvenience to yourself.
